Complaints:
We Want to Hear From You
BOXX Insurance is committed to providing a high standard of service and takes concerns seriously. If something hasn’t met your expectations, we want to hear about it so we can make it right.
We're Here to Help
BOXX is committed to providing a high standard of service and has processes in place to review and resolve complaints from our customers. If something hasn’t met your expectations, we encourage you to let us know. Our team will review the details of your concern and work with you toward a fair resolution.
To help us investigate your complaint as efficiently as possible, please provide your contact information and any relevant details in the form below.
Lodge a Complaint
If your concern is urgent or relates to an active claim, we encourage you to contact our support team directly at: complaints@boxxinsurance.com
Customers Who May Need Additional Support
If you’d prefer, you can ask someone to contact us on your behalf (such as a family member, friend, or legal representative) with your permission.
Our team will work with you and/or your representative to understand your needs and ensure you receive the support required throughout the process.
