AI Risk, Cyber Claims
& The Insurance Shift: How to Stay Ahead in 2026
VIRTUAL WEBINAR
WEDNESDAY, MAY 20TH, 1PM EST/10AM PST
- Presented by Melanie Bean
Canadian Claims Manager, BOXX Insurance
- with Neal Jardine
Chief Cyber Intelligence & Claims Officer, BOXX Insurance
Artificial intelligence is rapidly reshaping both cyber risk and the insurance landscape, creating new exposures while transforming how brokers and carriers operate.
AI-driven phishing, ransomware, deepfake fraud and automated attacks are accelerating claims activity and increasing pressure on underwriting, risk assessment and security controls. At the same time, AI is creating meaningful opportunities for brokers to work more efficiently, communicate more clearly and deliver stronger, proactive client advice.
In this session, participants will gain a practical view of how AI is influencing cyber threats, claims, underwriting and day-to-day broker workflows, helping you stay ahead in an increasingly AI-driven world.
We will explore
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How AI is transforming cyber threats, including phishing, ransomware, business email compromise and deepfake fraud
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The impact of AI on cyber claims, underwriting expectations and evolving insurance requirements
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Practical ways brokers can use AI to improve efficiency, accuracy and client experience
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Best practices for using AI safely and responsibly in an insurance environment; and more!
Please note: This presentation is accredited for 1 CE hour in Ontario (Technical), British Columbia (General/P&C), and Alberta (General/P&C).
OUR SPEAKERS
Melanie Bean, FCIP
Canadian Claims Manager
Melanie Bean is a seasoned insurance professional with 20 years of experience as a claims adjuster, bringing deep technical expertise across a wide spectrum of loss types. Over the course of her career, Melanie has managed complex entertainment claims, significant commercial and industrial losses, and high‑volume residential files, building a reputation for thorough investigation, strong client advocacy, and practical claims resolution. For the past seven years, Melanie has specialized in cyber claims, handling matters across global markets. Her portfolio includes both personal and commercial cyber losses, ranging from data breaches and ransomware incidents to business email compromise and widespread network intrusions. She has worked closely with international brokers, insurers, cybersecurity vendors, and legal teams to support clients through fast‑moving and often high‑stakes cyber events. Melanie’s broad industry experience, combined with her FCIP designation, positions her as a trusted expert in the evolving landscape of cyber risk and claims management.
Neal Jardine, BSc CIP CSM CRM CEFEI
Chief Cyber Intelligence & Claims Officer
Neal Jardine combined a decade of commercial insurance adjusting skills with his Bachelor of Computer Science degree to become a leader in executing best practices in cyber risk management, post-cyber attack mitigation and cyber claim management. He is a recognized leader internationally, in the complexities of responding to cyber attacks including ransomware negotiation, privacy breach and data loss. Neal has adjusted insured and uninsured losses arising from over 300 cyber attacks and breaches internationally, including Asia, United States, Canada and Europe.